1. Introduction

Welcome to The Coffee Medics, your one-stop destination for all things coffee. These Terms and Conditions (T&Cs) govern your access and use of our website, www.coffeemedics.co.uk, and any of the products, services, or content we offer (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these T&Cs.

2. Definitions

• "Coffee Medics" or "We" refers to The Coffee Medics, the owner and operator of the Services.

• "User" or "You" refers to any individual or entity that accesses or uses the Services.

• "Content" refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials that are made available on or through the Services.

• "Services" includes the website, www.coffeemedics.co.uk, as well as any other products, services, or content offered by Coffee Medics.

3. Scope of Application

These T&Cs apply to all Users of the Services. You may be subject to additional terms and conditions when using certain Services, such as our Privacy Policy.

4. User Conduct

You agree to use the Services in accordance with these T&Cs and all applicable laws and regulations. Specifically, you agree not to:

• Upload, post, distribute, or otherwise transmit any Content that is illegal, harmful, threatening, abusive, harassing, defamatory, libellous, invasive of another's privacy, hateful, racially or ethnically offensive, or otherwise objectionable.

• Impersonate another person or entity, or create a false persona.

• Use the Services for any commercial purpose without our prior written consent.

• Disrupt the Services, interfere with the ability of others to use the Services, or attempt to gain unauthorized access to the Services.

• Violate any intellectual property rights or other proprietary rights of Coffee Medics or any third party.

• Use the Services to collect or store personal information about other Users.

• Upload, post, distribute, or otherwise transmit any software viruses, worms, Trojan horses, corrupted data, or any other material that is malicious or harmful.

5. Data processing & Wix

5.1 Our website is powered by Wix.com, a leading cloud-based web development platform. This means that some of your personal data, such as your name, email address, and IP address, may be collected and stored by Wix's servers. To learn more about Wix's privacy practices, please visit their privacy policy: https://www.wix.com/about/privacy.

5.2 We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal data. However, please be aware that no method of data transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

5.3 In addition to the data collected by Wix, as described above, Google, who partners with Wix to offer certain services, may also collect information about your activity on our website. This information may be used to provide you with personalized advertising on other websites.

To learn more about how Google uses data collected on partner websites, you can visit: https://policies.google.com/technologies/partner-sites?hl=en-US

You can also control how Google uses cookies for advertising by visiting: https://adssettings.google.com/

6. Additional Personal Data Storage:

6.1. We may also collect additional personal data from you, such as your phone number, order history, and preferences. This data is necessary for us to provide you with the best possible service, including processing your orders, delivering your coffee, and sending you personalized offers.

6.2. This data is stored and processed in accordance with the General Data Protection Regulation (GDPR) and under the sole control of Coffee Medics. We will not share your personal data with any third-party companies for marketing purposes without your express consent.

7. Data Retention Policy:

7.1. We will retain your personal data for a period of 6 months, the maximum allowable period of time for marketing purposes, after your last interaction with The Coffee Medics (last interaction being communication via email, text, telephone, mail or online submission form). After this period, your data will be securely deleted from our systems.

8. Your Data Rights:

8.1. You have the right to access, rectify, erase, restrict, or object to the processing of your personal data. You also have the right to withdraw your consent at any time. To exercise any of these rights, please contact us at [insert your email address or contact form link].

9. Intellectual Property

Coffee Medics owns the intellectual property rights to all Content, except for Content that you submit. You retain ownership of the intellectual property rights to any Content that you submit, but you grant Coffee Medics a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, modify, and create derivative works from your Content.

10. Indemnification

You agree to indemnify and hold Coffee Medics harmless from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Services or your violation of these T&Cs.

11. Governing Law

These T&Cs will be governed by and construed in accordance with the laws of England and Wales.

12. Entire Agreement

These T&Cs constitute the entire agreement between you and Coffee Medics regarding the use of the Services. These T&Cs supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". COFFEE MEDICS MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COFFEE MEDICS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

14. Orders & Returns Policy
Your Statutory Rights
This policy does not affect your statutory rights as a consumer. For more information on your statutory rights, please contact your local Citizens’ Advice Bureau or Trading Standards office.

Our Returns Policy

Aborted Call out

You have the right to cancel any booked attendance more than 24 hours from the planned date of attendance. Cancellation of attendance under 24 hours from, or while the job is ongoing, a cancellation fee of £60 applies on top of the costs already incurred for parts & equipment.

Flexi Price

You agree to pay £40 upfront. This entitles you to a diagnosis as to the perceived fault with your machine by Us. This diagnosis is always made to the best of our ability with the symptoms present. It is possible that once a repair has been made following this diagnosis, further parts may be required. You will be expected to manage the delivery & collection of your machine.

Fixed Price

We assume responsibility for collecting your machine from your residence. If you wish to drop off your machine, you do at your own expense with no reflection in the price. All machines going through a postal service should be packaged appropriately. We do not assume any responsibility for damage sustained during transit. Machines will be repackaged in the same box & padding as they were sent in, therefore all responsibility for safe delivery falls to you and the postal services. If a machines required repairs exceed a cost threshold unable to be covered by the fixed price, We will notify You about the next available steps.

Unopened Products

Orders can be returned for a full refund within 30 days of payment if the product is unopened. Please contact our customer service team at service@coffeemedics.co.uk to arrange a return.

Faulty or Damaged Products

If you receive a faulty or damaged product, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund.

Incorrect or Missing Items

If you receive an incorrect or missing item, please contact our customer service team within 7 days of receipt. We will arrange for the correct item to be sent to you or issue a refund for the missing item.

Returns Process

To return an item, please follow these steps:

Contact our customer service team at service@coffeemedics.co.uk to obtain a returns authorisation number.
Package the item securely, including all original packaging and accessories.
Attach the returns authorisation number to the package.
Send the package to the return address provided by our customer service team.
You are responsible for the cost of returning the item unless the item is faulty or damaged.

Refunds

Once we have received and inspected the returned item, we will issue a refund to the original payment method. Please allow 7 working days for the refund to be processed.

Exceptions

Certain products may be excluded from our returns policy, such as personalised or made-to-order items. Please contact our customer service team for more information.

Contact Us

If you have any questions about our returns policy, please contact our customer service team at service@coffeemedics.co.uk or 07401 066441.

15. Limitation of Liability

COFFEE MEDICS'S LIABILITY TO YOU FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE T&Cs SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO COFFEE MEDICS FOR THE SERVICES IN THE SIX MONTHS PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

16. Changes to Terms and Conditions

We may update this Privacy Policy & Terms of Use from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Please note that your use of this website constitutes your agreement to this Privacy Policy.